
Frequently Asked Questions
Open FAQ in a new window| Technical Questions | |
| Is pillars web based or Internet based? | |
| What hardware, network setup, OS do I need? | |
| What do I have to install? | |
| How do I get the latest version of the software? | |
| Strategic Questions | |
| What key concepts are presented in playing cities? | |
| What do I do when one of my teams takes over the whole world? | |
| How do I slow the game down or speed the game up? | |
| Game Software Questions | |
| What is a decision screen? | |
| What is a research screen? | |
| How can I find help on the rules of the game? | |
| Miscellaneous Questions | |
| How do I submit my comments or concerns about the game itself? | |
| Q. | |
| A. | Pillars
is Internet based. Which means that the game interface is not in a web
browser. Instead, Pillars installs as an application on your computer,
but utilizes your Internet connection to communicate with the other teams
and our servers. |
| Q. | |
| A. | Any
version of Microsoft Windows that is later than Windows 98 will work.
No specific network setup is required, just an Internet connection. Pillars
will usually recognize any proxy information that is required, sometime
special circumstances do apply. If this is the case then we will be glad
to work with you. The hardware configuration that is required is 128mb
RAM, Pentium II or higher, 50mb of free hard drive space and a high speed
Internet connection is highly recommended. |
| Q. | |
| A. | You
will need to download and install the Pillars client. This is a simple
process; you will run one setup file. After signing into the web site
you will find the software available on the Downloads
page. |
| Q. | |
| A. | You
can download the latest version of the software from our web site. You
will need to sign up for a free
account first. After signing into the web site you will find the software
available on the Downloads page. |
| Q. | |
| A. | This
is a simple process. Once you sign up for a free
account you may create your game. Click here
to find a complete overview of what you need to do to prepare for using
Pillars. |
| Q. | |
| A. | First,
you will need to sign up for a free
account. After that, you will need to obtain the game code from your
professor. Once you have the game code, you can join that game by logging
into the site using your new account, and clicking ‘Join an existing
game’ on your home page. Click here
for a complete overview of what you need to do to prepare for competing
in the Pillars simulator. |
| Q. | |
| A. | When you join a game, the web site will take you to a payment area. This will forward you to PayPal, which handles all the payment transactions. You can use PayPal two ways. For credit cards, you may simply pay using that card without signing up for a PayPal account. If you do not wish to use a credit card, PayPal will accept a checking account, but you must sign up for an account first. More information is available here: (https://www.paypal.com). After your payment is accepted, you will be forwarded to your game home page. Here you will see the game you joined. If you cannot pay online, you can also send a check for the correct amount to our mailing address (see Contact Us page). Be sure to include with your check your User Name (e-mail address) and the Game Code for the game you need to register for. Also include which Team you should be added to. |
| Q. | |
| A. | This can be accomplished in several ways. If the university or organization that is hosting the game wishes to pay for the students in one lump sum, contact us first and we will guide you through the process of making a PayPal payment. We will then give you a coupon code that allows your students to register for free. You will have access to see who has signed up for your game. On the other hand, if you need to pay for another student you can do so by using your Paypal account or credit card when they are joining the game under their Dunatos web site account. |
| Q. | |
| A. | Coupon
codes offer discounts on the price of the game per student. During promotional
periods, some games can be played for a discounted price, even for free
in some cases. If you received a coupon code during a recent promotional
period, then you may use that code for any newly created game. When you
create a game, there is a place to enter a coupon code if you have one.
Once you have entered your coupon code and have created your game, then
anyone who joins that game will get the discounted price. More instructions
are here. |
| Q. | |
| A. | The
Pillars help files are a great way to learn about key concepts in the
game. For this particular question, refer to this link. |
| Q. | |
| A. | In
this situation, the team that does this is obviously more prepared than
the rest of the class. The students on this team should be rewarded for
their hard work. However, the rest of the class does miss many key concepts
when this happens. The best situation is to have all students involved
and competing. We suggest that you reset the game. This causes everyone
to start over from the beginning. The unprepared students should now be
familiar with the game and how it works, and they should do better the
second time around. We also suggest that you change some of the game settings.
If you will lower their starting cash, initial cities on the map, and
increase the time per month, then the game will go slower. This allows
the other students more time to think things through. |
| Q. | |
| A. | To slow the game down, try lowering the starting cash, time per month, and initial cities on the map. To speed the game up, do the opposite. For help on changing the game settings, click here. |
| Q. | |
| A. | You can find
one here… (Step-By-Step). |
| Q. | |
| A. | You can do as
many practice sessions as you would like. Simply start your game and when
you are finished practicing, you can reset your game. Use the Reset Game
feature to reset your game at any time. |
| Q. | |
| A. | Resetting a
game is basically beginning again, starting all over from scratch. The
game resets to the way it was when you first started the game except that
the virtual world is regenerated so that the variables will be different.
You can do this from the web site. When you log in to the web site you
will see a Reset Game link next to your game. |
| Q. | |
| A. | A help page
dedicated to this topic can be found here. |
| Q. | |
| A. | Start the game
and immediately after doing so, pause the game. This will allow students
to login to the simulator, view the virtual world, view the initial state
of their business, and begin planning their initial strategy. |
| Q. | |
| A. | Two ways. First you can do it manually by clicking start game or resume game whenever all teams are ready to go. Then you may click pause game or end game when the session is finished. Secondly, you can set up a schedule automatically. |
| Q. | |
| A. | It is the responsibility
of the game administrator to inform the players which teams they are on
before the competition begins. When the student joins the game they will
get to choose which team to be on just before they make their payment.
You may also rearrange the teams if you like. Go to your game's home page,
the link ‘Manage
Teams’ will allow you to switch students and teams. |
| Q. | |
| A. | You are automatically
signed up as a member of Team 1. You do not have to log in or participate
in any way if you do not wish to. However, this does allow you to play
as Team 1, assigning all students or other game players to other teams.
You may switch the team that you are on at any time by going to your game
home page and clicking the link entitled “Manage
Teams”. |
| Q. | |
| A. | When
you first log on to Pillars, you have the choice of getting the decision
screen. Only one person per team can get the decision screen, the other
team members will get research screens. The two screens do not look any
different, and all information will be displayed to both. The decision
screens will have all action buttons enabled; the research screen will
only have research buttons enabled. This way only one person may execute
a decision. |
| Q. | |
| A. | The
research screen is given to all members of a team who do not choose to
be the decision maker. Usually the first team member who logs into Pillars
will choose the decision screen, and all subsequent team members who log
in will get the research screen. The research screen has all the information
that the decision screen does, just the action buttons for decisions are
disables. All the ability to do research is still available to them. |
| Q. | |
| A. | The Pillars
help files are available online at (Pillars
Tutorial). |
| Q. | |
| A. | Feel free to
contact us by email at any time with any comments, concerns, questions
or suggestions. You can find our contact information on the Contact
Us page. |
| Q. | |
| A. | When you delete
your game, it completely erases the game and any data associated with
it. This is recommended if you have too many games on your My Home page
and you want to clean it up a bit. |
| Q. | |
| A. | Feel free to
delete your game at any time after it has been completed. Remember that
in doing so you will lose all data associated with that game. |
| Q. | |
| A. | End your game
when your students are completely finished playing the game. By ending
your game you will allow the students access to the Game Charts and final
results so they can see how they did in the competition. |
| Q. | |
| A. | Use a schedule
if you would like the simulator to start automatically at a certain date/time.
This allows you to run the game without manually pausing/resuming it. |
| Q. | |
| A. | The schedule
is not required. You can start/pause/resume your game at any time by using
the manual
functions instead of running your game automatically via the schedule
feature. |
| Q. | |
| A. |
|
| Q. | |
| A. | The Game Code
needs to be given to everyone who is going to compete in this specific
simulation. The students will need the Game Code when they register for
your game to make sure they register for the correct game. |